General
‘Lluna52’ is a retail business selling jewellery and beads from our shop at Carrer de Sa Lluna 52, Soller, Mallorca, Spain. Lluna52 is part of Spanish registered company BOWDEN CEFIRO SL (VAT - ESB16563314)
Product Description
We strive to offer only high-quality products and will always describe the products in our range as accurately as possible. Many products in our range are either handmade or of natural origin, and may be subject to variation in size, colour and appearance
Product Pricing and VAT
The prices displayed in our shop are inclusive of Value Added Tax (VAT). Currently, this is 21% in Spain
Lluna52 reserve the right to amend prices, both up or down, without notice if commercial or economic circumstances dictate.
Email Order Process
Orders can be placed with us directly by email. Please contact us on [email protected] to start this email order process. Customers must provide sufficient information with their order to enable the order process and subsequent delivery to take place speedily and smoothly.
Orders will be fulfilled as quickly as possible, with the customer notified immediately if an delays occur.
Once an order is confirmed and payment received, it may only be cancelled if instruction is received in writing prior to order dispatch. Notification by email is the fastest way of delivering this written communication.
Payment
Payment for email orders must be made by direct bank transfer in Euro. All bank charges and fees are to be paid by the customer.
Our bank details will be communicated by email along with the full order detail and total to be paid.
Delivery
All orders will be dispatched as soon as possible after payment is received and cleared in full. For an order received on Day 1, our standard dispatch time is Day 2
All orders will be delivered by 1st Class Certified post, which is tracked and will require a signature on receipt. Customers will be notified of their tracking number via the email address supplied during the order process. Orders delivered overseas to non-EU countries may be subject to customs clearance. Customers should be aware of the import requirements within their own countries when placing their order
Currently, we deliver to the following non-EU destinations: Andorra, Australia, Canada, The Channel Islands, China, Gibraltar, Hong Kong, Iceland, Isle of Man, Japan, Liechtenstein, Monaco, Norway, New Zealand, San Marino, Singapore, South Africa, Switzerland, Turkey, UK and USA. Please note, this list is subject to change without notice.
Our delivery charges are:
- All European Countries 7.95 Euro per order
- Rest of the World 11.95 Euro per order
Please remember that delivery dates and times are always estimates, and should be treated as such.
Returns of Goods
Goods may be returned within 7 days of scheduled receipt for either exchange or refund if they are found to be damaged, faulty or significantly different from their product description.
Goods must be returned in their original state.
Please contact us asap if you have a query about your order and wish to make a return, so we can find either a replacement or refund solution.
Electronic Communications
If you wish to receive direct marketing of new products and promotions from us in the form of email updates, then please send us an email to [email protected] requesting this. We will not add your email address to our address book records without this consent.
Copyright
All data content, text and images are owned or controlled by ‘Lluna52’ and must not be stored, used or reproduced without prior written consent.
Law
The purchaser agrees to abide, as we do, to Spanish Law and the non-exclusive jurisdiction of the Spanish Courts